Privacy Policy

Last Updated: June 2026

Transparency, Security & Trust in Every Interaction

At Generator Plus, protecting your privacy is an important part of how we do business. Whether you contact us for a quotation, purchase a marine generator, request technical support, or browse our website, we are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how Generator Plus collects, uses, stores, and protects your personal information in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and other applicable data protection laws.

1. Who We Are

Generator Plus

Oskarstraße 144

47167 Duisburg-Hamborn

Germany

Website: www.generatorplus.de

Email: sales@generatorplus.de

Telephone: +49 241 94379950

VAT ID: DE 119498781

Generator Plus is the data controller responsible for processing your personal information when you visit our website, submit an enquiry, request a quotation, create an account, or purchase products from us.

2. Information We Collect

We collect only the information necessary to provide our products and services, communicate with customers, process transactions, and operate our website effectively.

The information we collect may include:

  • Full name and company name

  • Billing and delivery addresses

  • Email address and telephone number

  • Payment and invoicing information

  • Product enquiries and quotation requests

  • Shipping and delivery information

  • Website usage information, including IP address, browser type, cookies, and device information

  • Communications submitted through email, telephone, live chat, or contact forms

We do not intentionally collect or request special categories of personal data, including information relating to race, religion, political opinions, health, or biometric data.

3. How We Use Your Information

We use your personal information only where necessary to operate our business and provide our services.

This includes:

  • Responding to enquiries and quotation requests

  • Processing orders and payments

  • Preparing invoices, export documents, and shipping documentation

  • Coordinating deliveries with logistics providers

  • Registering eligible manufacturer warranties

  • Providing technical assistance and after-sales support

  • Complying with legal, accounting, tax, customs, and export obligations

  • Improving our website, services, and customer experience

  • Preventing fraud, unauthorized transactions, and unlawful activity

  • Sending newsletters or promotional communications where you have provided your consent

Generator Plus does not sell, rent, or trade your personal information to third parties for advertising purposes.

4. Legal Basis for Processing

Where required by GDPR, we process personal information under one or more of the following legal bases:

  • Article 6(1)(b) – Performance of a contract or steps taken before entering into a contract.

  • Article 6(1)(c) – Compliance with legal obligations.

  • Article 6(1)(f) – Legitimate interests, including customer communication, fraud prevention, website security, and service improvement.

  • Article 6(1)(a) – Consent for newsletters, marketing communications, and optional cookies.

5. Sharing Your Information

We share personal information only where necessary to provide our services or comply with legal obligations.

Your information may be shared with:

  • Manufacturers for warranty registration and technical support

  • Shipping companies, freight forwarders, customs brokers, and logistics providers

  • Payment service providers and financial institutions

  • Professional advisers, including accountants and legal advisers where required

  • Government authorities where disclosure is legally required

Where personal information is transferred outside the European Economic Area (EEA), Generator Plus implements appropriate safeguards, including Standard Contractual Clauses or other lawful transfer mechanisms where required by GDPR.

6. Cookies & Website Analytics

Our website uses cookies to improve functionality, security, and user experience.

These may include:

  • Essential cookies required for website operation

  • Analytics cookies that help us understand website performance

  • Preference cookies that remember your settings

Non-essential cookies are only used after you have provided your consent through our cookie banner.

You may withdraw or modify your cookie preferences at any time through our cookie settings or your browser configuration.

For further information, please refer to our Cookie Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Typical retention periods include:

  • Accounting and tax records: up to 10 years

  • Customer order information: as required under applicable commercial and tax legislation

  • Website analytics data: generally up to 24 months, unless anonymised earlier

When information is no longer required, it is securely deleted or permanently anonymised.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request portability of your personal information where applicable

  • Withdraw consent at any time where processing is based on consent

  • Request deletion of your website account, subject to legal record-retention requirements

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact:

Email: sales@generatorplus.de

We aim to respond to valid requests within the timeframes required by applicable law.

9. Data Security

Generator Plus takes appropriate technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure, or loss.

Our security measures include:

  • SSL (HTTPS) encrypted website connections

  • Secure server infrastructure

  • Controlled access to business systems

  • Regular software updates and security monitoring

  • Encrypted backups where appropriate

  • Staff awareness of data protection responsibilities

Where online payments are offered, payment transactions are processed through secure payment providers using encrypted connections. Generator Plus does not intentionally store complete payment card details on its own servers.

Although we apply industry-standard security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Marketing Communications

If you choose to subscribe to our newsletter or receive marketing communications, we will process your contact details based on your consent.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Withdrawing your consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

11. Children’s Privacy

Generator Plus provides products and services primarily for businesses and adults involved in the marine industry.

We do not knowingly collect personal information from children or market our products directly to children.

If we become aware that personal information relating to a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. External Websites

Our website may contain links to manufacturer websites, suppliers, or other third-party resources.

Generator Plus is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any external websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

The latest version will always be available on our website and will include the updated revision date.

Where required by law, significant changes will be communicated appropriately.

14. Supervisory Authority

If you believe your personal information has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority in Germany or your country of residence.

Our Commitment

Generator Plus is committed to protecting your privacy, maintaining transparency, and handling personal information responsibly. We continually review our security practices and data protection procedures to help safeguard customer information while complying with applicable privacy laws and recognised industry best practices.

Whether you are requesting a quotation, purchasing a marine generator, or contacting our technical support team, you can be confident that your personal information will be handled with professionalism, integrity, and care.